Hillcrest

Terms and Conditions

Reservations

We respectfully remind you that a verbal or written reservation constitutes a legal contract.

Deposit / Debit or Credit Card

A deposit, debit or credit card details are required for all bookings in order to secure the room.

Cancellations

In the event of less than 48 hours’ notice of cancellation of your booking we would make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let. We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Payment

We prefer payment of your final account by cash, cheque or debit card. If paying by cheque, this should be made payable to ‘Hillcrest Guest House’. Credit card payment carry 2% surcharge.

Prices

The price includes accommodation plus breakfast. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional.

Pets

Pets are not permitted including guide dogs.

Damage and Breakages

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant, together with a reasonable administration fee and for any consequential loss we may sustain. In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned. There will be a charge of £20.00 for lost keys or remote controls.

Arrival/Departure Times

For the convenience of incoming guests, we require rooms to be vacated by 11.00am on the day of departure. Later departure times may, however, be possible on request. Earliest arrival time is 1.00 pm (except by prior arrangement) but you are welcome to leave your luggage earlier. Please let us know if you anticipate arriving after 7.00pm otherwise your room may be re-let.

Car Parking

Access to our car park is to the rear of the house. Several spaces are available. There is additional free parking (subject to availability) nearby.

Non-Smoking Policy

In the interest of the comfort and safety of our guests, we operate a strict ‘Non-Smoking’ policy throughout the Guest House. In the event of non-compliance (which for the avoidance of doubt includes while leaning out of a window or standing in a doorway) we will ask the person concerned to leave immediately and you will be liable for the cost of your full booking, any cleaning costs associated with removing the smell of smoke and the loss for the number of nights for which we were unable to let the room due to smoke smell.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Any data gathered during the course of this booking may be held on computer. We look forward to welcoming you to Hillcrest Guest House.