Reservations                          

We respectfully remind you that a verbal or written reservation constitutes a legal contract.  

Deposit / Debit or Credit Card           

A deposit, debit or credit card details are required for all bookings in order to secure the room.  

Cancellations

In the event of less than 48 hours’ notice of cancellation of your booking we would make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let.

Payment

We prefer payment of your final account by cash, cheque or debit card. If paying by cheque, this should be made payable to ‘Hillcrest Guest House’. Payments by credit card carry a 2% surcharge.

Damage

In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned. There will be a charge of £15.00 for lost keys.
                            

Arrival/Departure Times

For the convenience of incoming guests, we require rooms to be vacated by 11.00am on the day of departure. Later departure times may, however, be possible on request. Earliest arrival time is 12.00 noon (except by prior arrangement) but you are welcome to leave your luggage earlier. Please let us know if you anticipate arriving after 6.30pm otherwise your room may be re-let.

Car Parking

Access to our car park is to the rear of the house. Several spaces are available. There is additional free parking (subject to availability) nearby.

Non-Smoking Policy

In the interest of the comfort and safety of our guests, we operate a strict ‘Non-Smoking’ policy throughout the Guest House. In the event of non-compliance, a charge of £50 will be levied for professional cleaning of the room.